Q: What are the Musubi shops aiming for as “antenna shops”?
In the in-store workshops, we introduce furoshiki, which have a long history, as an important aspect of Japanese culture, and we also propose original products suited to the present times and ways of using them. Even if the designs and displays are nice, people will not use furoshiki if they don’t know how. Many people think that furoshiki are difficult, but through the workshops they understand that using furoshiki is actually quite simple and a lot of fun.
As a business, we are engaged in everything from the development of original products to manufacturing and wholesale. We sell mainly to BtoB clients, both in Japan and overseas. As I just said, however, furoshiki will not sell if you just display them. So as well as proposing shop displays to our clients, we also conduct staff training, providing them with the know-how necessary to convey the attractions of furoshiki.
In addition, although we are so-called antenna shops, it is important not only to transmit information but also to watch the reaction of customers. We then reflect the customer needs thereby picked up in the making of new products, sales methods, and so forth.
We also hold outreach workshops. Among them, I think our collaboration with the International Hospitality and Conference Service Association [IHCSA] is very significant, because in workshops with diplomats from foreign embassies in Japan and their family members, we can introduce the attractions of furoshiki to people who have come to Japan from all over the world.