Travel

Attracting Worldwide Attention! Cleaners of Shinkansen Trains Provide First-Class Service

12-13-2013

Warm Hospitality, Japanese Style Part 8

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Attracting Worldwide Attention!

Cleaners of Shinkansen Trains Provide
First-Class Service

 

tessei1

The cleaners of the Shinkansen bullet trains arriving and departing from Tokyo Station refer to their workplaces as the “Shinkansen Theater.” When a train pulls in, they spring into action to tidy up the carriages and make them spic-and-span for the next passengers—and they have just seven minutes to complete the task before the train glides off again. The devotion of these cleaners has attracted a lot of attention, both domestically and internationally.
     IHCSA Café visited JR East Techno Heart TESSEI Co., Ltd., which undertakes cleaning inside Shinkansen trains operated by East Japan Railway Co. (JR East), and also inside Tokyo Station, to learn about its highly original approach to cleaning and its emphasis on teamwork.

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